Terms and Conditions
These are the terms and conditions on which we supply products to you. Please read them carefully before you submit your order to us as they contain important information. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us.
General terms and conditions
We are Countrystyle Meats Farmshop, a partnership established in England and Wales. Our address is Countrystyle Meats, Lancaster Leisure Park, Wyresdale Road, Lancaster, LA1 3LA. If you have any queries about these terms and conditions or if you have any comments or complaints, you can contact us at firstname.lastname@example.org or call us on: 01524 841111. Our VAT registration number is 917 1134 47.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes email.
1. The contract between us
1.1 To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.
1.2 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Acceptance of your order will take place when we email you to accept it, at which point a contract will come into effect between you and us and will be legally binding.
1.3 If we are unable to accept your order we will notify you via email.
1.4 We will assign you an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2. Accuracy of content
2.1 Our products may very slightly from their pictures. These images are for illustrative purposes only. Although we have made every effort to display items accurately, your product may vary slightly from these images.
2.2 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website.
2.3 Any weights, dimensions and capacities given about the goods are approximate only.
3.1 All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details).
3.2 You will have the option either to wait until the item is available from stock or to cancel your order.
3.3 if you choose to cancel our order, we will issue a full refund.
4. Ordering errors
4.1 You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
4.2 Subject at all times to clause 11.3, once you have submitted your order you will have 14 days after we have accepted your order to cancel/amend your order.
5. Our rights to make changes
We may change a product to reflect changes in laws and regulatory requirements (for example in respect of any health and safety requirements)
6.1 The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
6.2 Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
7. Payment terms
7.1 We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
7.2 Our payment provider (Paymentsense) accept payment with all UK, EU and international cards as well as American Express. However they do not accept payments by way of Diners & Union pay. You must pay for the products before we accept and dispatch them, we will not charge your credit or debit card until we have accepted your order.
8. Delivery charges
8.1 Delivery charges vary according to the type of goods ordered.
8.2 During the order process we will let you know when we will provide the products to you.
8.3 Our delivery charges are set out under the delivery option found at the bottom of our website.
8.4 You may be required to pay extra for delivery to some locations and it might not be possible for us to deliver to others.
9.1 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. Currently we are only delivering in our local area.
9.2 We may also allow for collection of the goods from our premises (subject to us confirming the same in writing).
9.3 Subject to clause 8 and clause 9.1 above, we will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence), or collected by you. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
9.4 We are not responsible for delays outside of our control, we will contact you if your delivery is going to be delayed as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the effect, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.5 We may have to suspend the supply of a product to:
9.5.1 deal with any technical problems or make minor technical changes;
9.5.2 update the product to reflect changes in relevant laws or regulatory requirements;
9.5.3 make any changes to the products as requested by you or notified by us to you as per clause 5.
10. Risk and ownership
10.1 You will become the owner of the goods you have ordered when they have been delivered to, or collected by you. Once goods have been delivered to you or collected by you they will be held at your own risk and we will not be liable for their loss or destruction.
10.2 Risk of damage to or loss of the goods passes to you at the time of delivery to you or collection by you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered or collected by you.
11. Cancellation rights
11.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after we have accepted your order, or up until you receive the goods (with the exception of any made to order items). Please note that this is subject at all times to clause 11.3 below.
11.2 If you have received the goods before you cancel your contract then you will not be entitled to a refund unless you are unhappy with the goods provided in which case you should contact our customer services team outlined in clause 13.1.
11.3 You may not be entitled to cancel your order if the following circumstances apply:
11.3.1 the products ordered are made to your specification or are clearly personalised;
11.3.2 the products are liable to deteriorate or expire rapidly. PLEASE NOTE THAT DUE TO THE NATURE OF OUR GOODS, THIS IS LIKELY TO APPLY TO A LOT OF OUR PRODUCTS.
11.3.1 any other circumstances where you are not permitted to cancel a contract / order pursuant to the Consumer Contracts Regulations 2013 or any other relevant laws and regulations.
11.4 Should you wish to cancel your order (subject at all times to clause 11.3 above), you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.
11.5 Due to the perishable nature of the goods we may not be able to accept returns.
11.6 Once you have notified us that you are cancelling your contract, subject at all times to clause
11.3 above, we will refund any sum debited by us from your credit or debit card as soon as possible and within 14 calendar days.
12. Cancellation by us
12.1 We reserve the right not to process your order if:
12.1.1 We have insufficient stock to deliver the goods you have ordered;
12.1.2 We do not deliver to your area;
12.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
12.1.4 you do not, within a reasonable time of us asking for it, provide us with information necessary to provide or deliver the products.
12.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
13. If there is a problem with the goods
13.1 If you have any questions or complaints about the goods please contact us. If you would like to make a complaint/request a refund please call our customer service team on 01524 841111 or email email@example.com and provide evidence of your complaint.
13.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must contact us immediately.
14.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order, we will provide you with a full refund.
14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
14.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Countrystyle Meats Farmshop, Lancaster Leisure Park. Wyresdale Road. Lancaster Lancashire. LA1 3LA. All notices from us to you will be sent pursuant to the contact details provided by you as per above.
16. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. If we change the terms and conditions after an order has been accepted by us, we will notify you of the change and give you an option to cancel the contract in light of this.
17. Law, jurisdiction and language
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
19. Transfer of this agreement
We may transfer our rights and obligations under these terms to another organisation. You shall not be entitled to transfer your rights and obligations under these terms to another person without our prior written consent.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
MODEL CANCELLATION FORM
Local Area: Lancaster, Morecambe & Heysham area, Forest of Bowland, North along M6 / A6 as far as Kendal, South along M6 / A6 as far as Garstang
Standard Delivery (no minimum spend): £5.00
Orders over £30.00: Free Delivery
Set delivery days for areas.
All orders must now be with us by 2pm for next day delivery in your area, otherwise delivery cannot be guaranteed.
Deliveries will be made from temperature-controlled vans.
You can order online and choose to collect your order from our shop at:
Countrystyle Meats Farmshop
Lancaster Leisure Park, Wyresdale Road, Lancaster, LA1 3LA
Orders will only be held for 1 day from your agreed collection day. If you need to delay your collection for any reason please let us know as soon as possible.
Click Here for Opening Hours
Standard Delivery (no minimum spend): £6.50
Orders over £100.00 – Free Delivery
Deliveries are shipped on the following days:
Monday, arrives Tuesday
Tuesday, arrives Wednesday
Wednesday, arrives Thursday
Thursday, arrives Friday
Please allow 2-3 working days to process orders.
National Delivery: Packaging
Your order will arrive in an insulated box. Inside we use special insulation foam and freezer packs to keep your order super fresh and chilled via APC. We cannot accept any responsibility for any failed delivery attempts. When your order has been dispatched you will receive an automated email, completing your order.
National Delivery: Safe Place
Please make a note of a safe place where your order can be left if you are not at home. Your meat will arrive in a chilled, sealed box and can be left for 72 hours without coming to any harm. If you are not in when your order is delivered and you haven’t nominated a safe place for APC to deliver your package, we cannot be held responsible and will be unable to offer any refund.
National Delivery: Care Instructions
**Your delivery will arrive in an insulated box and is chill test safe for up to 72 hours within an unopened consignment.
**It is important that all meat and dairy products should be refrigerated as soon as you open your consignment.